Terms and Conditions

All orders are to be mainland addresses only.

All prices quoted by Tile and Stone Care are in £ Sterling.

We try to ensure that the information shown on Tile and Stone Care site is as accurate as possible. Tile and Stone Care cannot be held responsible for typographical errors on this site, including but not limited to those regarding price.

All products and services are subject to availability and may be withdrawn from sale at any time. If for any reason goods ordered are not available you will be offered an alternative or given a full refund. All goods remain the property of Tile and Stone Care until full payment is received.

Damage or shortages If goods arrive in a damaged condition or if there is a shortage in delivery you must note this on the carrier’s delivery schedule. It is your responsibility to inform us within 3 days of delivery of any damages or shortages.

Special Order Items

Special Order Items cannot be cancelled once confirmed by the supplier.

Returns

If you decide you do not require the goods, they may be returned within 7 days of receiving them (at your own expense) for a full refund. Goods must be returned in their original packaging and in a perfect condition. Goods supplied direct from a manufacturer, or on a special order basis i.e. certain Versace ranges, cannot be returned. We therefore advise that an accurate measure be taken for your tiles, before ordering. If any item is returned damaged we reserve the right to levy a charge commensurate with our costs of processing the sale.

All sales shall be deemed to be between Buyer (you) and Seller (us) upon the Terms and Conditions of sale. In the event of conflict between these Conditions and any put forward by the buyer, these Conditions shall prevail.

These terms and conditions do not affect your statutory rights.

Complaints

Tile and Stone Care is a division Taylor Tiles (Holdings) Ltd. We try very hard to provide high quality customer service but at the end of the day we are only human and we do make mistakes (we promise though that if we do, we will do our best to put them right).

We take complaints very seriously indeed. If you do wish to complain then please e-mail us at info@taylortiles.co.uk. We will acknowledge your complaint within 3 working days

Alternatively write to us at:

Operations Director
Taylor Tiles Holdings Ltd
Beaufort Road
Plasmarl
Swansea
SA6 8JG

Congratulations

If you are one of the vast majority of customers who have been dealt with professionally and are impressed with our service then I would appreciate it if you would also e-mail me at info@taylortiles.co.uk (it’s also nice to know if you are doing things well).

We are committed to safeguarding the privacy of our users. We will only use the information we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Webtrader code of practice.

When you make a purchase from Tile and Stone Care we may need to collect certain information to process your transaction and fulfil your order.

The information that we do hold about you will be accurate and up to date. You can check the information that we hold about you be emailing us at info@taylortiles.co.uk

We may email you in the future unless you have specifically “opted out” to our email feature. You can return and register from this service at any time or by emailing us at info@taylortiles.co.uk. We will not give, or sell, your details to third parties.

Due to regular attempted fraudulent orders we always undertake a number of checks to ensure that our losses are kept to a minimum. During these checks we may consult a credit reference agency about you who will record the search.

Our web site links to other sites. Please be aware that we are not responsible for the privacy practices of these sites.

If we decide to change or update our privacy policy we will post these changes on our site so that our users are always aware of the information that we collect about them and how we use it.
If you have any questions about this privacy statement then you can contact us at info@taylortiles.co.uk.

Security

In direct on-line purchasing cases, credit card details are sent using secure server software. This means that the information sent is coded in such a way that, in the extremely unlikely event that someone is somehow able to obtain this information, only we can decode the information to obtain your details.

You can tell that the pages are secure because the address in the Address bar changes from being hhtp:// to https://. You will also see a padlock symbol or key in the bottom bar of your browser.

If your credit or debit card is used fraudulently most banks and card issuers will not hold you responsible for any the charges, or may only hold you liable for up to £50.00.

Our Guarantee in the extremely unlikely event that your credit card is used fraudulently as a direct result of ordering from Tile and Stone Care, then if your bank or credit card company holds you responsible (which it may not do). We will cover liability up to £50.00, provided that the unauthorised use is through no fault of your own.

NOTE: This offer only applies to orders placed through our secure server, and there is a maximum liability of £50.00. In the event of unauthorised use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures.

Still Not Sure?

If you are still uncertain about Internet security on Tile and Stone Care, then there is an alternative way to place your order. Proceed with your order as normal, then email a request to info@taylortiles.co.uk , stating the quotation number and we will process your order over the telephone.

Delivery Charges

We set our delivery charges based on the quantity of product purchased its weight and the location to which we are delivering. If you wish however you may arrange your own collection from one of our branches. See our showroom section for addresses, and inform us of the branch you wish to collect from when you place your order.

Delivery Times

Delivery times are normally between 7 and 14 days subject to stock availability. We always contact you in advance to advise you on which day to expect your order (as long as we have stock and can contact you to confirm delivery, your purchase should be with you in no more than 7 days). Sorry but we are not able to say at which time of day an item will be delivered.

If you have specific delivery requirements; if a lorry cannot access your delivery address; or the property is only accessible via a staircase, then please contact us and we will do our best to help. This may incur an extra charge, but we will try our best to avoid this whenever possible. Delivery other than our standard service may incur an excess charge.

After Sales Service

Our Service Promise to You

We want you to come back and shop with us again, therefore if you require any information regard the ongoing maintenance or fixing of your tiles please contact us.